Aisle6ix Industries

FAQ

WHAT THE FAQ?!

T-SHIRT PRINTING

+ SCREEN SET UP FEES

Screen set up fee is $55 per colour, per screen. The more colours your artwork requires the greater number of screens you’ll need. Your screens are held for 6 months, after which they’re recycled so if we need to re-shoot them, it’s $27.50 per screen.

+ INK TYPES WE PRINT

We use Plastisol and discharge ink. Unless specified we’ll select the best ink type for the print. To do this, we look at your design, the garment that you want to print on and what you’re going to do with it.

+ INK COLOUR CHANGES

Ink colour changes are $15.00 per colour per screen/per design. Ink colour changes are charged when you change the colour of your design, for example, e.g. from black to white ink

+ HOW DO I PLACE MY ORDER?

All orders need to be submitted via email and must include the following • Artwork files set up to size with any fonts outlined. • Stock breakdown including garment brand, garment style and size breakdown for each design. • Ink colour. • Garment Mock up / placement guide. • Delivery address and phone number. Failure to include all of these items will delay your order going into production. We have a print production PDF that has a list of requirements, so please get in touch.

Once all of this has been received, an invoice for 50% of the total amount will be issued. Once the payment has been made the stock will be ordered and everything will go into production.

Full payment of the outstanding amount is due upon completion. Once payment has been made the goods will be shipped or you can come into the studio and pick them up.

If you have any questions please get in touch.

+ SAMPLE PRINTING

Due to the amount of time taken to print samples, prices start at $75 per hour + garment costs and screen set up fees. Aisle6ix Industries offers a free digital proofing process which is available on request.

+ BLANK GARMENT SUPPLY

Yes, we can supply garments. Please include the style, colour, garment style when placing your order. We have wholesale accounts with AS Colour, Gildan, Anvil, AAA, Sportage and Ramo.

As well as printing T-shirts, we can also supply jumpers, singlets, calico bags and children's clothing.

+ CUSTOMER SUPPLY GARMENTS

All garments supplied to Aisle6ix Industries for screen printing services must be NEW and UNWASHED. If supplying garments for multiple print designs, garments must be sorted and clearly labelled for each design.

Individually bagged garments must be unbagged and sorted by size. Bagged and/or unsorted orders are subject to a sorting fee of $100.00. Customers should supply a detailed list of garments being supplied, including Brand, Style Number, Colour and Size, prior to dropping off garments. First and last name, as well as invoice number, must be included with the garments being dropped off. Garments may only be dropped off once an order has been placed, approved and paid for.

Due to unpreventable circumstances in the production process, mistakes can be made. All orders are subject to a +/- 3% misprint ratio. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact number is required, please include a 3% extra in your order when supplying your own stock.

+ GARMENT AVAILABILITY

Aisle6ix Industries reserves the right to substitute garments of comparable brand and/or colour when customer’s request is unavailable.

+ TURNAROUND

Standard turnaround time is 2 weeks from time of the stock arriving. The stock is only ordered once the 50% deposit invoice has been paid and is subject to the stock being available from the supplier. This turnaround time is not guaranteed.

If your order is time sensitive, allow a minimum of 2 full weeks for production. Orders are scheduled on a first come first serve basis. Large orders and multiple designs may require more time.

Ensuring that your artwork is complete when placing your order will always save time. Size label removal and printing will add a minimum of 1 week, so please allow for this when placing your order. As soon as the deposit has been paid, the sooner your blanks are ordered and the sooner you get your goods.

We don’t offer a rush fee service but will do what we can to hit your deadlines.

+ PAYMENT CANCELLATION

Aisle6ix Industries Pty Ltd is COD; all orders require a 50% deposit to be paid prior to any stock being ordered or screens being prepared.

Full payment is required prior to pick or dispatch of goods. Accepted payment is cash, credit or debit card and direct debit. All major credit cards are accepted.

Payment of deposit invoice will act as approval of invoice and digital proof even when no other verbal or written approval has been given. To make a payment, please use our online payment option which forms part of your invoice.

All prices quoted exclude GST and shipping.

All goods remain the property of Aisle6ix Industries until full payment has been made.

+ CANCELLATION

Orders can not be cancelled after the payment of the deposit has been made.

+ SHIPPING

All orders will be shipped using a courier service unless otherwise requested. Shipping time is additional to turnaround time. Please consider this when placing time sensitive orders. Customers wishing to use their own courier or pick up must make a note during order placement. You’re totally welcome to come past the studio and pick up in person. Please call or email first to confirm a time that works.

+ PHOTOGRAPHY

All production is subject to photography and/or video documentation by Aisle6ix Industries Pty Ltd for, but not limited to advertising and demonstration purposes including to but not limited to our website, Facebook & Instagram feeds. You are welcome to come in and take photographs and film, however, prior arrangement is required. Please note, that due to the nature of deadlines within the studio permission is not always given. Where ever possible Aisle6ix Industries Pty Ltd will include the client in the post unless otherwise instructed.

+ CLAIMS & RETURNS

All claims must be made within 72 hours from the delivery of your order. Please email info@aisle6ix.com immediately if there are errors or problems with any order. Exchanges are only offered on unworn, unwashed orders returned in their entirety. Returns will be satisfied by credit or refund on approved claims on a case by case scenario.

+ DISCLAMER

Aisle6ix Industries Pty Ltd is not responsible for variances in size/colour/construction of garments. Inks and garments can vary in appearance depending on brand and post-production care. Garments with foil, metallic inks or other speciality embellishing should be washed inside out to increase the wash-ability and longevity of the print. Aisle6ix Industries Pty Ltd reserves the right to refuse service without explanation. Aisle6ix Industries Pty Ltd reserves the right to change pricing and terms without notice.

All images and information on this website are copyright of Aisle6ix Industries Pty Ltd and cannot be reproduced without written consent.

POSTER PRINTING

+ MINIMUM ORDER

The minimum order for a print edition is 20.

+ ARTWORK REQUIREMENTS

Artwork must be submitted in the following formats –

VECTOR ART: Adobe Illustrator (.ai), Encapsulated PostScript (.eps), Portable Document Format (.pdf). All fonts must be outlined.

PHOTOSHOP FILES: (.psd) Photoshop files must be CREATED at 300dpi or higher in the EXACT print size desired or larger. JPEG and TIFF files are only accepted if saved at 300dpi in the EXACT print size. All font layers must be rasterized.

Word (.doc), PowerPoint (.ppt), Excel (.xls), Rich Text Format (.rtf), Graphics Interchange Format (.gif), Ping (.png), Bitmap (.bmp) files are NOT accepted.

Files submitted outside of these requirements are subject to additional charges and production delays.

Vector files are the preferred files as they give the best results. All fonts must be converted to outlines. The artwork must be set up to size. Artwork creation is charged at an hourly rate of $75.00/hr. One-hour minimum. This hourly rate applies to any changes made to artwork that is not submitted within the required guidelines. All provided artwork files are kept on file for reordering purposes only. Created and recreated artwork and artwork files remain the property of Aisle6ix Industries. All film and screens remain the property of Aisle6ix Industries and may be discarded without notice.

The ink must include the Pantone or PMS reference number.

+ INK TYPE

We use two different brands of locally sourced solvent-based ink. This gives us great scope to print on a wide range of substrates including paper, cardboard, plywood, metal and plastic with great results.

+ SET UP SCREEN FEES

Screen set up fee starts at $55 per colour, per screen. This is subject to change and is dependent on the size of the paper and artwork that you’d like to print.

+ INK COLOUR CHANGES

Ink colour changes are $25.00 per colour per/per design. Ink colour changes are charged when you change the colour of your design, for example, e.g. from black to white ink.

+ BLANK PAPER STOCK

Yes, we can supply blank paper stock. Please let us know what sort of stock you’d like to print on, including the GSM and paper size when placing your order.

+ CUSTOMER SUPPLIED PAPER

Yes, you can supply your own paper. Due to the unpredictable and unpreventable circumstances in the production process, mistakes can be made. All orders are subject to a +/- 10% misprint ratio. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact number is required, please include 10% extra when supplying your own paper stock.

+ SAMPLE PRINTING

We do not offer sample printing for paper printing. Aisle6ix Industries uses a digital proofing process which is available on request.

+ TURNAROUND

Standard turnaround time is 2 weeks from time of the stock arriving. The stock is only ordered once the 50% deposit invoice has been paid and is subject to the stock being available from the supplier. This turnaround time is not guaranteed.

If your order is time sensitive, allow a minimum of 2 full weeks for production. Orders are scheduled on a first come first serve basis. Large orders and multiple designs may require more time.

Ensuring that your artwork is complete when placing your order will always save time.

We don’t offer a rush fee service but will do what we can to hit your deadlines.

+ PAYMENT CANCELLATION

Aisle6ix Industries Pty Ltd is COD; all orders require a 50% deposit to be paid prior to any stock being ordered or screens being prepared.

Full payment is required prior to pick or dispatch of goods. Accepted payment is cash, credit or debit card and direct debit. All major credit cards are accepted.

Payment of deposit invoice will act as approval of invoice and digital proof even when no other verbal or written approval has been given. To make a payment, please use our online payment option which forms part of your invoice.

All prices quoted exclude GST and shipping.

All goods remain the property of Aisle6ix Industries until full payment has been made.

+ CANCELLATION

Orders can not be cancelled after the payment of the deposit has been made.

+ SHIPPING

All orders will be shipped using a courier service unless otherwise requested. Shipping time is additional to turnaround time. Please consider this when placing time sensitive orders. Customers wishing to use their own courier or pick up must make a note during order placement. You’re totally welcome to come past the studio and pick up in person. Please call or email first to confirm a time that works.

+ PHOTOGRAPHY

All production is subject to photography and/or video documentation by Aisle6ix Industries Pty Ltd for, but not limited to advertising and demonstration purposes including to but not limited to our website, Facebook & Instagram feeds. You are welcome to come in and take photographs and film, however, prior arrangement is required. Please note, that due to the nature of deadlines within the studio permission is not always given. Where ever possible Aisle6ix Industries Pty Ltd will include the client in the post unless otherwise instructed.

+ CLAIMS & RETURNS

All claims must be made within 72 hours from the delivery of your order. Please email info@aisle6ix.com immediately if there are errors or problems with any order. Returns will be satisfied by credit or refund on approved claims on a case by case scenario.

+ DISCLAMER

Aisle6ix Industries Pty Ltd is not responsible for variances in paper stock. Aisle6ix Industries Pty Ltd reserves the right to refuse service without explanation. Aisle6ix Industries Pty Ltd reserves the right to change pricing and terms without notice.

All images and information on this website are copyright of Aisle6ix Industries Pty Ltd and cannot be reproduced without written consent.